We ship our products worldwide.
Fan Courier is our courier for domestic shipments. You will receive an email containing your Tracking Number once your package has been shipped from our distribution center. You can track and trace your package here Fan Courier Tracker.
DHL is our courier for all shipments outside Romania. You will receive an email containing your Tracking Number once your package has been shipped from our distribution center. You can track and trace your package here DHL Tracker.
Some large volume products may involve additional shipping rates, that you’ll be notified of during the ordering process.
What is the shipping fee?
The shipping fee for Romania is 25 RON, for Europe is 25 EUR and for the rest of the world is 39 EUR.
How long will it take for my order to arrive?
The articles are not available on immediate stock, they are custom made individually for each of our online customers. That is why it takes 2 – 4 weeks for us to create them in our atelier. Please add 1 – 2 for shipping in România, 1 – 3 for shipping in European Union or 5 – 7 for NON-EU countries, and estimate your shipping date according to this information.
I live outside the EU. Do I still have to pay custom duties and taxes?
The customer is responsible for all applicable custom duties and taxes for orders shipped outside the EU. This will be a separate charge invoiced by our courier DHL. If you are from outside EU countries you will have to check with the local custom for any additional fees and VAT differences that are set by every state and that you might have to pay when you receive your order. Product prices include all taxes and duties from Romania. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through DHL.
Please keep in mind that the bank transfer from a foreign country with different currency may imply an eventual extra commission.
Please verify that the address and the postal code are correct for avoiding any shipping problems.