General Terms and Conditions
These terms apply to all users of the domains sinestezic.com and their sub-domains (henceforth: the site). The terms and conditions will be valid for all your future transactions with SC SINESTEZIC SRL and visits to the site. Sinestezic reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes.
Sinestezic does not guarantee that all items included in the Sinestezic web shop are in stock at the time of your order. In the event that an item is unavailable, Sinestezic will contact you shortly by phone or by e-mail. Sinestezic cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Sinestezic may, at any time, amend the content of the site. Although Sinestezic strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, Sinestezic will give you the option of placing a new order with the correct price or canceling your order. Sinestezic, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where Sinestezic acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Sinestezic cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Sinestezic cannot guarantee problem-free, uninterrupted, and secure access to the site.
Copyright Permission Notice
Copyrights in the documents provided in this site (including, without limitation, the trade marks of Sinestezic, logos, graphics, text, photos, designs, icons, images and data) are owned by Sinestezic. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Sinestezic. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please address at [email protected].
Our trademarks include the Sinestezic name and logo. These trademarks are used and registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.
Sinestezic uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Sinestezic. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering with the site, you have the option not to receive any information from Sinestezic. You have the right to review your information on file at any time. This can be accessed by emailing here. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. Sinestezic reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.
Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled. For more information please carefully read the Cookies Policy.
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
Violation of Rules
Sinestezic reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
In case of Force Majeure, Sinestezic’s obligations will be suspended. The contract between you and Sinestezic can, in such cases, be partially or fully terminated by yourself or by Sinestezic. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, Sinestezic will attempt to resolve all issues in a timely manner.
1. Our Business Policy
1.1 The Vendor offers products for sale on sinestezic.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on sinestezic.com.
1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
1.4 These Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on sinestezic.com between the users of sinestezic.com and the Vendor.
1.5 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on sinestezic.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of sinestezic.com and third parties.
2. How to Execute a Contract with the Vendor
2.0 Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and SINESTEZIC will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Baia Mare, Romania and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Sinestezic.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment or that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the sinestezic.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on the site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
2.1 In order to place an order for the purchase of one or more products on sinestezic.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
2.2 Before purchasing products, you will be asked on the transmitted order form to carefully read the General Terms and Conditions of Sale, to make a copy of them for your personal records. We will also provide you with a summary of the commercial and contractual terms and conditions we are proposing for the purchase of products, which contains reference to the Terms and Conditions of Sale, and a summary of the information on the essential features of each product ordered, along with the relative price (including all applicable taxes or fees,) the payment methods you may use to acquire each product, the delivery methods for the purchased products, the procedures for handling trader claims, and shipping and delivery costs. It also contains the details and mailing and e-mail addresses of the Vendor and the date by which the Vendor promises to deliver the goods. The Vendor will also provide you with a summary of the terms and conditions for exercising your right of withdrawal and the procedures and time limits for returning the purchased products (as per Return Form). You will also be provided with an indication regarding the circumstances under which you would lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In the order form viewed immediately prior to entering into the purchase agreement, we will provide you with summarized information regarding the essential features of each product ordered, the price (including all applicable taxes or fees) and the shipping costs (including therein any additional costs you have incurred due to choosing a different and/or faster type of shipping and delivery than the standard method. The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.
2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale, to save or reproduce a copy thereof for your own personal use.
2.5 When you transmit the order form, you will be informed that this forwarding constitutes an obligation to pay the price indicated. The order form will be filed in our data base for the time required to process your order and as provided by law.
2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 English is the language used for executing contracts with the Vendor.
2.8 After your order form has been submitted, the Vendor will process your order.
2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on sinestezic.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund, without undue delay, the amount paid for those items and the contract between the parties will consider to have been terminated.
2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on sinestezic.com.
2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing the order details, summary of the information related to the order form, the products’ main characteristics, detailed information on the price, terms of payment, and shipping costs.
3. Guarantees and Product Price Indication
3.1 On sinestezic.com, we only offer products marked with the “Sinestezic” trademark. These products are produced by us directly at the studio and/or at the manufacturer authorised by the studio.
3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on sinestezic.com on each product page. The products offered for sale on sinestezic.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.
3.5 All Products come with an identification tag attached. Do not remove the tag or seal from the purchased products should you wish to return the purchased product.
3.6 Should you decide to exercise your right to return purchased products, the Vendor has the right to not accept returned products or not fully refund the amounts paid for the purchase, as concerns products that are returned without the corresponding tag or that have been altered from their original status or damaged, as is more extensively clarified in paragraph 7.9.
4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form. Under no circumstance will costs that are higher than those effectively incurred by the Vendor be charged, in relation to your previously selected payment method.
4.2 In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to ING Bank or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.
5. Shipping and Delivery of the Products
For specific product shipping and delivery procedures see the FAQ area and read the Deliveries section. Please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
6. Customer Care
Please contact our Customer Care for further information at the email [email protected].
7.1 You may return any of the products purchased from Us, without specifying the reason, within thirty (30) days from receiving the products purchased on sinestezic.com.
7.2 To withdraw from the contract you may use the online Return Form or the one found in the package. You may also draft and send the Vendor another declaration explicitly stating your decision to withdraw from the contract. You will be responsible for proving that you exercised your withdrawal right in a correct, timely manner.
7.3 It is necessary to return the items to the Vendor by sending them back through the courier within thirty (30) days from receiving the products purchased on sinestezic.com.
7.4 The costs is at your own expense for the return shipping. You will have to directly take care of the return shipping payment, at your own expense.
7.5 The return right – besides compliance with the terms and procedures described above – shall be deemed correctly exercised once the following conditions have been fully met:
a. The online Return Form, the one found in the package or another declaration explicitly stating your decision to withdraw from the contract must be correctly completed and signed and sent to the Vendor with the parcel;
b. the products must not be used, worn or washed;
c. all the tags must still be attached to the products, which are integral parts of the item; upon receipt of any order without tags please notify us immediately if you wish to return the item; we strongly advise all customers to check garments thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging;
d. the merchandise must be returned in one mailing; we reserve the right to refuse multiple returns at different times from one order;
e. products must be returned in their original packaging;
f. you have to include your original receipt/invoice with your parcel;
g. returned products must be delivered to the shipping agent within thirty (30) days from receiving the products purchased on sinestezic.com; contact a courier at your choice to pick up the package; you are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense; ensuring you opt for the extra compensation to be covered in the unlikely event of your parcel going missing in transit; Sinestezic cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage;
h. products must not be damaged. If the terms and conditions for exercising your right to withdraw from the contract, as per points a., d., f., g. of paragraph 7.5 above, are not complied with, you will not have the right to be reimbursed the amounts already paid to the Vendor. Within 14 days of the email communicating the non-acceptance of the withdrawal being sent, you may choose to re-obtain, at your own expense, the products in the state in which they were returned to the Vendor, through a written exchange with the Vendor according to the instructions that will be provided. If not, the Vendor may keep the products, in addition to the sum already paid for their acquisition. Whenever the conditions indicated in letters b., c. and e. of previous paragraph 7.5 are not respected, you will not be entitled to a full refund of the amounts already paid to the Vendor. You will indeed be responsible for the decrease in value of the returned products, following a use other than the one authorized by the Vendor with the intent of allowing you to assess the nature, features and functioning of the products themselves. In this case, between 10 and 90 percent of the amounts you paid to the Vendor to purchase the returned products will be deducted from the provided refund, whereby you will be specifically informed, via e-mail, by the Vendor. Within 14 days of sending the e-mail informing you of the amount deducted from the refund, you may choose to have the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, informing the Vendor thereof according to the procedures of which you will be advised. Otherwise, the Vendor may retain the products and an amount corresponding to the percent deducted from the refund. After the return of the products, the Vendor shall check their compliance with the terms and conditions laid down in paragraph 7. In the event that the outcome of these checks is positive, the Vendor shall send you the corresponding email confirmation of the acceptance of the returned products. In the event that the checks do not have a positive outcome, the Vendor takes steps to inform you, via e-mail, that a decrease in value of the returned products has been detected, deriving from your failure to comply with the conditions indicated in letters b., c. and e. of paragraph 7.5 above. The Vendor simultaneously sees to it that you are also informed of the amount that will be deducted from the amounts you paid to purchase the returned products; without prejudice, in the alternative, to the possibility of your having the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, pursuant to the terms provided for in paragraph 7.8;
i. Sinestezic is not responsible for any lost or damaged returns;
j. We are not able to offer exchanges on returned items;
k. If you receive an item that is faulty then send it back to us and we will process a full refund including the original delivery charge and the return delivery charge; faulty items are checked on receipt and validated;
l. If you receive the wrong item then send it back to us and we will process a full refund including the original delivery charge and the return delivery charge or send you the correct item assuming we still have the product and size in stock; if we still have the product and size in stock we will pay for the delivery and we will refund the return delivery charge.
7.6 If the return right is exercised in conformity with the provisions set forth in this section, sinestezic.com shall refund the amounts paid for the returned products according to the methods and times of our standard refund procedure. If the recipient of the products indicated in the order form and the person that has paid the sums due for their acquisition are not the same, the reimbursement of the sums, in the event of the right of withdrawal being exercised, shall be made by the Vendor, in all cases, to the person that made the payment.
7.7 The refund procedure will be initiated by sinestezic.com within fourteen (14) days from when sinestezic.com was informed of your decision to return. The procedure will begin after checking to ensure that the customer’s return is in accordance with the Return Policy and that the returned products have been accepted as indicated in par. 8.
7.8 Should the terms and conditions for exercising your right of withdrawal, as indicated in letters a., d., f. and g. of paragraph 7 above not be respected, you will not be entitled to any refund of sums already paid to the Vendor. Within 14 days of sending the e-mail whereby you are informed of the non-acceptance of the return, you may opt to be redelivered the products, at your expense, and in the condition in which they were returned to the Vendor, providing notice thereof to said Vendor, according to the procedures of which you will be informed. Otherwise, the Vendor may retain the products, in addition to the amounts already paid for their purchase. Should the terms and conditions indicated in letters b., c. and e. of previous paragraph 7.5 not be respected, you will not be entitled to a full refund of the amounts already paid to the Vendor. You will in fact be responsible for the decrease in value of the products returned, as a result of a use other than the one authorized by the Vendor with the intent of allowing you to assess the nature, features and functioning of the products themselves. In this case, between 10 and 90 percent of the amounts you paid to the Vendor to purchase the returned products will be deducted from the refund, of which you will be specifically informed, via e-mail, by the Vendor. Within 14 days of sending the e-mail informing you of the amount deducted from the refund, you may opt to be redelivered, at your expense, the products in the condition in which they were returned to the Vendor, providing notice thereof to the Vendor, according to the methods of which you will be informed. Otherwise, the Vendor may retain the products and an amount which corresponds to the percent deducted from the refund.
8. Refund Times and Procedures
8.1 After the products have been returned, We shall check the conformity of the products with the conditions indicated in section 7 above. When the Vendor is able to confirm that such conditions have been met, We shall send you an e-mail confirming the acceptance of the returned products. In the event that the checks do not have a positive outcome, the Vendor will take measures to inform you, via e-mail, that a decrease in value of the returned products has been detected, which derives from your failure to comply with the conditions indicated in letters b., c. and e. of paragraph 7.3 above. The Vendor simultaneously sees to it that you are also informed of the amount that will be deducted from the amounts you paid to purchase the returned products; without prejudice, in the alternative, to your being able to have the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, as provided for in paragraph 7.10 above.
8.2 Whatever payment type you used, the full or partial refund procedure shall be started by the Vendor within fourteen (14) days from when the Vendor was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.
8.3 The Vendor issues the refund using the same payment method you used to purchase the returned products, unless you have expressly agreed with the Vendor to use another payment method, and on the condition that you must not incur any further cost as a result of the refund. If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
8.4 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not lose bank interest.
9.2 You are advised to read, if you haven’t already done so, our Terms and Condition of Use which also contain important information on how we process the personal data of our users and on the security systems of sinestezic.com.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order, along with the invoice. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and SINESTEZIC will be completed when we email you to confirm the goods have been dispatched, along with the invoice. The sale contract is therefore concluded in Baia Mare, Romania and the language of the contract is English.
In the package you will find the invoice for the good/goods you have purchased. Please keep the invoice for personal reference.
11. Amendments and updates
The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on sinestezic.com.