1. TERMS AND CONDITIONS
Use of the sinestezic.com site implies acceptance of these Terms and Conditions by the user.
SINESTEZIC SRL, with headquarters in Baia Mare, Mihai Eminescu Street, no. 133F, Maramures county, having the unique registration number no. 36038995 and serial number in the Trade Register J24/616/2016.
2. GENERAL INFORMATION
The images posted on the site are in line with reality, but sometimes the colors of the product colors may differ slightly as a result of the process of taking photos or setting your monitor. Customers sinestezic.com will always be informed if a product is in stock or not if it can be made to order, how long it will be processed, and how long it will arrive at them. This information will be sent by e-mail or telephone. Images of products, offers, prices, and contests can be changed in advance without a specific notice. Products marketed through sinestezic.com will be accompanied at the time of receipt of a tax invoice or a tax receipt.
3. PROPERTY – AUTHORS
Using the sinestezic.com site (including visiting and purchasing the products) implies acceptance of certain terms and conditions of use, obviously in the form of a legal contract between the user and SINESTEZIC SRL, therefore, it is recommended to carefully read the following paragraphs.
Visiting or purchasing products on the sinestezic.com site automatically involves the acceptance of these terms and conditions. Also, the use of any other current or future services provided by SINESTEZIC SRL implies the acceptance of the same terms and conditions.
The entire content of the sinestezic.com site is protected under copyright law and intellectual property rights laws. The use without the written consent of SINESTEZIC SRL of any elements belonging to sinestezic.com is punishable under the laws in force.
The Company does not grant the user the right to partially or totally modify the website, partially or completely reproduce the site, copy, sell or exploit the site in any other manner without the consent of the company. Visitor/Client will not modify, copy, distribute, transmit, display, publish, reproduce, license, create derivative works, transfer or sell any information or services obtained from or through this website. We hereby notify you that sinestezic.com is a registered trademark, in which sense any use of the trademark without the consent of the company is punishable under the law.
The contents of this site, including, but not limited to, logo, stylized representations, symbols, images, photos, text content, and the like are the exclusive property of SINESTEZIC SRL. Copying, distributing, publishing, modifying, completing, using, displaying, including, linking, transmitting, removing signatures, photographs, images, text pieces, displaying, selling, etc., content, data, information, photographs or other information found on the site without express permission in writing by SINESTEZIC SRL.
No Customer acquires any right or licenses to use any of the information on the Site by using and accessing the Site. No customer has the right to use an automatic or manual device to monitor the materials available on the site.
4. CLIENTS – CONFIDENTIALITY
5. PRICE INFORMATION
The prices displayed on the sinestezic.com site are in EUR. The prices shown are valid when you access the page where they are displayed, SINESTEZIC SRL reserves the right to change them at any time without notice or notice. By placing an order on sinestezic.com you irrevocably oblige you to pay the price of the ordered products. In this regard, we inform you that in the process of registering your orders, you will be redirected to our collaborators’ sites to collect the necessary payment data.
6. REGISTRATION AS USER
Any customer who wants this can register on our site with a simple click on the My Account button available on the Home Page and the appropriate steps of the required steps for registration. For registration, you will be asked to enter your first name, last name, email address, and password. You are required to enter a valid email address, otherwise, it will not be possible to continue the registration process on the site. You are fully responsible for safely maintaining your access password as well as any registration, logging, and account information. You are fully responsible for any order and/or payment made by using our site in your account.
7. PLACING AND CONFIRMING THE ORDER
Placement of the order is done by following the following steps:
1. select the desired products and add them to your Shopping Cart by clicking on the “Add to Cart” button,
2. if you want to add more products to the cart, click on the “Continue Shopping” button, if you want to complete the order, click the “Finish command” button,
3. after selecting your desired products, if you do not have an account on the site and do not want to create an account on your site, select “Finish order as guest” enter your email address to confirm your receipt
4. enter your billing information,
5. enter the delivery address,
6. delivery is done by courier,
8. you can give us permission to receive newsletters,
9. place the command by clicking the “Finish command”
10. Make your payment
8. PAYMENTS AND LIMITATIONS
SINESTEZIC SRL tries to provide its customers with a detailed description of its products within the site but does not guarantee that the description of the products or any other content of sinestezic.com is complete or totally error free. Also, SINESTEZIC SRL does not accept any liability for any loss, such as loss of data, loss of profits, the impossibility to use the data on this site, changes without prior announcement of the data, prices or structure of the site.
The customer has the obligation to choose the method of payment chosen before placing the order by ticking the appropriate option according to the ordering steps.
The seller will issue an invoice to the Customer for the delivered products. In this respect, the Customer has the obligation to provide the Seller with all the necessary information for issuing the invoice, according to the legislation in force. The invoice will be communicated to the Customer in printed format upon the delivery of the ordered products.
9. DELIVERY POLICY
The products are delivered by the seller directly to the buyer’s home/address specified by the buyer.
The transport is ensured by courier company FAN Courier for Romania and DHL for Europe and the rest of the globe.
The shipping fee for Romania is 25 RON, for Europe is 25 EUR and for the rest of the world is 39 EUR.
The articles are not available on immediate stock, they are custom made individually for each of our online customers. That is why it takes 2 – 4 weeks for us to create them in our atelier. Please add 1 – 2 for shipping in România, 1 – 3 for shipping in European Union or 5 – 7 for NON-EU countries, and estimate your shipping date according to this information.
The order will be shipped in packages to ensure transport security. Liability for any damage caused during transport of the product, package or package sent by us is the responsibility of the carrier in accordance with the local legislation in force.
The customer is responsible for all applicable custom duties and taxes for orders shipped outside the EU. This will be a separate charge invoiced by our courier DHL. If you are from outside EU countries you will have to check with the local custom for any additional fees and VAT differences that are set by every state and that you might have to pay when you receive your order. Product prices include all taxes and duties from Romania. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through DHL.
10. PROCEDURE FOR RESOLVING
Any dissatisfaction with accessing, using, registering on our site, making an order, issues related to the order made and so on will be communicated to us directly or by phone, at phone No. +40742022913 or by email at firstname.lastname@example.org. Your dissatisfaction will be recorded and you will receive a reply in writing to the email address mentioned when you are notified of your dissatisfaction within 3 working days at most.
11. MODIFICATIONS OF TERMS AND CONDITIONS
SINESTEZIC SRL reserves the right to make changes at any time regarding the content of the sinestezic.com site, the policy, the terms and conditions of use without the need for prior notice to users in this regard, although we will Be careful to let our customers know about these changes. The user of the site sinestezic.com has the obligation to regularly check the terms and conditions of use. If it disagrees with the changes made to it by SINESTEZIC SRL, it will cease to use the site. If the user continues to use the site, he or she agrees with the changes made.
12. THE CONTRACTUAL RESPONSIBILITY
By creating and using the Account, the Customer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account, being legally responsible for the activity performed through his Account. By accessing the site, creating your account, using the site, placing your orders, etc. The Customer expressly and unambiguously accepts the Terms and Conditions of the site in its latest version communicated within the site. Following the creation of the Account, the use of the Content is equivalent to accepting the changes made to the Site Terms and Conditions and/or updated versions of the Site Terms and Conditions. The Customer is responsible for verifying the final version of the Terms and Conditions whenever they use the site. Accepting the Terms and Conditions of the site is confirmed by checking the appropriate checkbox on the site and/or sending the Order and/or making an online payment. We do not assume liability for damages of any kind that the Customer or any other third person may suffer as a result of our fulfillment of any of our obligations under the Order nor for any damages that may result from the use of the Goods after delivery and much less for their loss. We can not be held responsible for damages to your computer or viruses that could infect your computer or other equipment as a result of accessing, using you or navigating our site or downloading any content, information, materials, data, text, images, video or audio on our site.
13. INFORMATION AND COMMUNICATIONS
When creating an account on the site and/or when placing an order, the Customer has the opportunity to express their consent to receive Newsletters. The newsletter is a regular, electronic (e-mail, SMS) information about the Goods, Services, Promotions, etc. Seller in a given period, without any commitment on the part of the Seller with reference to the information contained therein.
15. RETURN POLICY
The return of products or the right of unilateral renunciation of the contract by the consumer is regulated by the Government Ordinance no. 34 of June 12, 2014. According to art. 9 par. 1 of the Government Ordinance no. 34 of 12 June 2014 on consumer rights under contracts with professionals, you have the right to withdraw from distance contracts without giving any reasons within 14 calendar days from when you enter or third party, another than the carrier indicated by you in the physical possession of the products / last product. Customers who are unhappy with the product can return the product, subject to the terms and conditions below:
1. Make sure the items are in the same condition you received them in, with all tags still attached;
2. If the items are accompanied by any gifts, they must also be returned;
3. Complete the online Return Form within 2 days after receiving the products;
4. Complete the Return Form found in the package and prepare the package for delivery;
5. Contact a courier at your choice to pick up the package. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense. Return the products in their original packaging.
6. Send your return from the same country in which you placed your order. We will not be able to accept returns from different Countries.
Send the package to the following address::
Str. Mihai Eminescu, nr. 133F
Baia Mare, Maramureș, România
Mobile: +4 0742 022 913
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
1. Complete the online Return Form and sent to us within two (2) days after receiving the products;
2. The products must not have been used, worn or washed
3. The identification tag must still be attached to the products, which constitutes an integral part of the item;
4. The returned products must be in their original packaging, with all tags still attached;
5. The returned products must be delivered to us within fourteen (14) days after receiving them;
6. The products must not be damaged.
If you have fulfilled all requirements set forth above, we will send you a confirmation email and fully refund the price of the returned purchased products. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense. You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in letters 1, 5 and 6 of the previous paragraph. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, we reserve the right to retain the products and the amount paid for your purchase of the products. You will also be contacted if your return cannot be accepted because it does not comply with the conditions indicated in letters 2, 3 and 4 of the preceding paragraph. In this case, you may choose to accept a decrease in the refund, of which you will be informed, due to the decrease in value of the returned products, or to have the purchased products redelivered to you at your expense. Should you refuse this delivery, we reserve the right to retain the products and the amount indicated for the decrease in the refund, due to the decrease in value of the returned products.
We don’t accept returns for the personalized products.
Please note that shipping costs will not be refunded.
The return shipping charges are the client’s responsibility.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order.
We are not responsible for damaged or lost packages.
Our courier for the Romanian orders is Fan Courier and for the international orders is DHL. You can use another shipping company for the return as long it provides door-to-door delivery. We don’t collect any returns sent via the postal offices.
Can I exchange an item for a different item?
You can return the item and then re-initiate the purchase process for another item, or a different size.
16. MAJOR FORCE
Neither of the Contracting Parties shall be liable for the non-performance of the term and/or improper execution – in whole or in part – of any obligation under this contract if the non-execution or improper execution of the obligation was caused by force majeure as defined by law, for reasons beyond the control of the parties.
The party invoking force majeure is obliged to notify the other party within 5 (five) days of the occurrence of the event and to take all possible measures to limit its consequences.
17. APPLICABLE LAW
The contract will be governed and interpreted in accordance with Romanian law. Any misunderstanding between the Merchant and the Customer in relation to the relationship arising from this Agreement is to be settled amicably and, in the event of failure, be submitted to the competent jurisdiction in Baia Mare.
18. FINAL PROVISIONS
This site is owned by SINESTEZIC SRL, which gives you the right to access and use the site subject to your acceptance of these Terms and Conditions. By accessing and using the site you automatically and unequivocally give your consent to comply with the Terms of Service on the site.
SINESTEZIC SRL has the right to change the Terms and Conditions at any time, without prior notice, by posting the updated version on the site, and the Customer has the obligation to read the Terms and Conditions whenever they visit the site. The Customer has the obligation to strictly abide by the Terms and Conditions of the Site and cannot claim and cannot defend without knowing the Terms and Conditions on the Site valid on the date of accessing, using and/or placing an order on the site.
SINESTEZIC SRL organizes periodically different Promotions that are announced on the site. Promotions will be valid upon activation on the site and will cease to be valid from the moment they are activated on the site. Promotions do not cumulate with each other or other discounts and are only available within the stock limit.